Terms & conditions

TERMS AND CONDITIONS

MedSphere Academy LTD
Last Updated: 21/07/2026
Effective Date: 21/07/2026

INTRODUCTION & ACCEPTANCE OF TERMS

Agreement to Terms

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between you (“User”, “you”, “your”, “Subscriber”) and MedSphere Academy LTD (“MedSphere Academy”, “we”, “us”, “our”, “Company”), a limited company registered and operating under applicable laws, governing your access to and use of the MedSphere Academy platform, website (https://www.medsphere-academy.com/), mobile applications, and all related services (collectively, the “Platform” or “Service”).
By accessing, browsing, registering for, or using any part of our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, Cookie Policy, and any additional terms and conditions that may apply to specific features or services. If you do not agree to these Terms in their entirety, you must not access or use the Platform.

Capacity to Contract

By accepting these Terms, you represent and warrant that:

• You are at least 18 years of age or have reached the age of majority in your jurisdiction
• You have the legal capacity to enter into a binding contract
• You are not prohibited by law from accessing or using the Service
• All registration information you submit is accurate, current, and complete
• You will maintain the accuracy of such information throughout your use of the Service

If you are accessing the Platform on behalf of an organization, institution, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to “you” shall include both you individually and the entity you represent.

Parental or Guardian Consent

If you are between the ages of 13 and 18 (or the applicable age of majority in your jurisdiction), you may only use the Platform under the supervision of a parent or legal guardian who agrees to be bound by these Terms. Parents and guardians are responsible for the actions of minors using the Platform under their supervision.

Modifications and Updates

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Material changes will be communicated to you via email to your registered email address and/or through prominent notice on the Platform at least 30 days before the effective date of such changes. Your continued use of the Platform after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must discontinue use of the Platform and may cancel your subscription in accordance with Section 6 (Payment & Refunds).

Additional Terms

Certain features, services, or promotions may be subject to additional terms and conditions, which will be presented to you at the time of access or use. Such additional terms are incorporated by reference into these Terms and, in the event of conflict, shall prevail with respect to those specific features or services.

DEFINITIONS

For purposes of these Terms, the following definitions apply:

“Account” means the user account created by you to access and use the Platform.

“Certificate” means the digital certificate of completion issued upon successful completion of a Course.

“Content” means all materials, information, data, text, images, videos, audio, graphics, software, and other content available on or through the Platform, including but not limited to Course materials, assessments, and user-generated content.

“Course” or “Courses” means the educational programs, modules, lessons, and related materials offered through the Platform, including but not limited to:

• Medical Terminology Mastery
• Clinical Documentation Excellence
• Healthcare Compliance Fundamentals

“Intellectual Property” means all patents, trademarks, service marks, trade names, copyrights, trade secrets, proprietary information, and other intellectual property rights.

“Personal Data” means any information relating to an identified or identifiable natural person as defined under applicable data protection laws.

“Platform” means the MedSphere Academy website, mobile applications, and all related services and technologies.

“Subscription” means the recurring payment arrangement that provides access to Course content and Platform features.

“Subscription Fee” means the monthly recurring fee charged for access to the Platform, currently set at USD $20.00 per month (or local currency equivalent: 1,000 EGP in Egypt, 75 SAR in Saudi Arabia).

“User Content” means any content, materials, or information that you submit, upload, or transmit through the Platform.

SERVICE DESCRIPTION & ACCESS

Platform Overview

MedSphere Academy provides an online educational platform offering subscription-based access to healthcare-focused courses designed for healthcare professionals, students, administrators, and individuals seeking to enhance their leadership and management knowledge.

Self-Paced Learning

All Courses are designed for self-paced learning, allowing you to progress through materials at your own speed within the duration of your active Subscription. While estimated completion times are provided (4-8 weeks), you may take more or less time depending on your individual learning pace and schedule.

Access Rights

Subject to your compliance with these Terms and maintenance of an active Subscription:

• You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and Course Content for your personal, non-commercial educational purposes
• Access is provided on a streaming basis; Content may not be downloaded, copied, or distributed except as explicitly permitted
• Access is limited to the individual account holder; account sharing is strictly prohibited
• Access continues for the duration of your active Subscription and terminates upon cancellation or suspension

Geographic Availability

The Platform is available globally.

Language and Localization

Course Content is primarily delivered in English.

Updates and Modifications to Courses

We continuously improve and update our Courses to reflect current best practices, regulatory changes, and user feedback. We reserve the right to:

• Modify, update, or discontinue any Course or Course Content at any time
• Add new features, modules, or materials to existing Courses
• Correct errors or inaccuracies in Course Content
• Remove outdated or obsolete materials

Material changes to Course structure or content will be communicated to active Subscribers. Such modifications do not entitle you to a refund except as provided in Section 6.

Educational Purpose and Limitations

IMPORTANT NOTICE: The Courses and Content provided through the Platform are for educational and informational purposes only. They are NOT intended to:

• Provide medical, clinical, or professional advice
• Replace formal medical education, training, or certification programs
• Serve as a substitute for professional judgment in clinical practice
• Constitute legal, regulatory, or compliance advice specific to your situation
• Create a professional relationship between you and MedSphere Academy or any instructors

You should always consult with qualified professionals regarding specific medical, legal, or regulatory matters. The Content should not be relied upon as the sole basis for professional decisions.

USER ACCOUNTS & REGISTRATION

Account Creation

To access the Platform and Courses, you must create an Account by completing the registration process. During registration, you must provide:

• Full legal name
• Valid email address
• Secure password meeting our security requirements
• Country of residence
• Professional information (optional but recommended)
• Any other information reasonably requested by the Platform

Account Information Accuracy

You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your Account information to keep it accurate and current
• Notify us immediately of any unauthorised access to or use of your Account
• Accept responsibility for all activities that occur under your Account

Failure to maintain accurate Account information may result in suspension or termination of your access to the Platform.

Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your password. You agree to:

• Create a strong, unique password that is not used for other services
• Not share your Account credentials with any third party
• Not allow any third party to access your Account
• Immediately notify us of any suspected or actual security breach
• Log out of your Account at the end of each session, especially when using shared or public computers

We are not liable for any loss or damage arising from your failure to maintain Account security or from unauthorized access to your Account resulting from your actions or omissions.

Account Sharing Prohibition

Each Account is licensed for use by a single individual only. You may not:

• Share your Account credentials with others
• Allow multiple individuals to access the Platform using a single Account
• Create multiple Accounts for the purpose of circumventing Subscription fees
• Transfer, sell, or assign your Account to another person or entity

Violation of this provision constitutes a material breach of these Terms and may result in immediate termination of your Account without refund.

Single Device Limitation

While you may access your Account from multiple devices (computer, tablet, smartphone), simultaneous streaming from multiple devices using the same Account is prohibited.

Institutional or Group Access

Organizations, educational institutions, or employers seeking to provide access to multiple users must contact us to arrange appropriate institutional licensing. Unauthorized use of individual Accounts for group access violates these Terms.

Account Verification

We reserve the right to verify your identity and Account information at any time. You agree to cooperate with such verification processes and provide additional documentation if requested. Failure to complete verification may result in suspension or termination of your Account.

Account Suspension and Termination

We reserve the right to suspend or terminate your Account at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Providing false or misleading information
• Failure to pay Subscription Fees
• Abusive behavior toward our staff or other users
• Any conduct that we determine, in our sole discretion, to be harmful to the Platform, other users, or our business interests

Upon termination, your right to access the Platform immediately ceases, and we may delete your Account and associated data in accordance with our data retention policies.

SUBSCRIPTION & BILLING TERMS

Subscription Model

Access to the Platform and Courses is provided on a subscription basis. By subscribing, you agree to pay the applicable Subscription Fee on a recurring monthly basis until you cancel your Subscription.

Subscription Fee

Prices are displayed in the applicable currency based on your billing address or payment method location. All fees are exclusive of applicable taxes, duties, or governmental charges, which will be added to your bill where required by law.

Billing Cycle

Subscriptions operate on a monthly billing cycle:

• Your billing cycle begins on the date you complete your initial subscription purchase (the “Billing Date”)
• You will be automatically charged the Subscription Fee on the same day each month (your “Renewal Date”)
• If your Billing Date falls on a day that does not exist in a given month (e.g., the 31st), you will be charged on the last day of that month

Auto-Renewal

IMPORTANT: Your Subscription will automatically renew at the end of each billing cycle unless you cancel before the Renewal Date. By subscribing, you authorize us to charge your designated payment method automatically each month without requiring your prior approval for each recurring charge.

You acknowledge and agree that:

• Auto-renewal is a condition of maintaining access to the Platform
• You are responsible for canceling your Subscription if you no longer wish to be charged
• Cancellation must be completed before your next Renewal Date to avoid being charged for the subsequent billing cycle

No Minimum Commitment

There is no minimum subscription period or long-term commitment required. You may cancel your Subscription at any time, and cancellation will be effective at the end of your current billing cycle.

Price Changes

We reserve the right to modify the Subscription Fee at any time. Price changes will be communicated to you at least 30 days before they take effect. The new pricing will apply to your next billing cycle after the notice period.

If you do not agree to a price increase, you may cancel your Subscription before the new price takes effect. Continued use of the Platform after the price change becomes effective constitutes your acceptance of the new pricing.

Promotional Pricing and Discounts

From time to time, we may offer promotional pricing, discounts, or trial periods. Such offers:

• Are subject to specific terms and conditions presented at the time of the offer
• May be limited in duration, availability, or eligibility
• Cannot be combined with other offers unless explicitly stated
• May automatically convert to standard pricing at the end of the promotional period
• Are provided at our sole discretion and may be modified or discontinued at any time

Free Trial Period (if applicable)

If we offer a free trial period:

• You must provide valid payment information to activate the trial
• You will not be charged during the trial period
• Your Subscription will automatically convert to a paid Subscription at the end of the trial unless you cancel before the trial expires
• You will be charged the full Subscription Fee on the first day after the trial period ends
• Free trials are limited to one per user and may not be available in all jurisdictions

Taxes and Additional Charges

You are responsible for all applicable taxes, including but not limited to:

• Value Added Tax (VAT)
• Goods and Services Tax (GST)
• Sales tax
• Withholding tax
• Any other governmental charges or duties

Taxes will be calculated and added to your Subscription Fee based on your billing address and applicable tax laws. Tax rates and applicability may change, and you will be notified of any changes that affect your billing.

Currency Conversion

If your payment method is denominated in a currency different from your billing currency, your financial institution may apply currency conversion fees or exchange rate fluctuations. We are not responsible for such fees or rate variations.

Billing Disputes

If you believe you have been incorrectly charged, you must notify us within 60 days of the charge appearing on your statement. We will investigate all billing disputes in good faith and make appropriate corrections if an error is confirmed.

PAYMENT & REFUNDS

Payment Methods

We accept the following payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital wallets (PayPal, Apple Pay, Google Pay, where available)
• Other payment methods may be added from time to time

Payment Authorization

By providing payment information, you:

• Represent that you are authorized to use the designated payment method
• Authorize us to charge the payment method for all Subscription Fees and applicable taxes
• Authorize us to update your payment information as provided by your financial institution or payment processor
• Agree to maintain valid and current payment information in your Account

Payment Processing

Payments are processed by third-party payment processors. We do not store complete credit card information on our servers. Your payment information is subject to the privacy policies and terms of service of our payment processors, in addition to our own Privacy Policy.

Failed Payments

If a payment fails for any reason:

• We will attempt to process the payment again within a reasonable timeframe
• You will receive notification of the failed payment via email
• Your access to the Platform may be suspended until payment is successfully processed
• You remain responsible for all outstanding amounts
• We may charge a reasonable fee for failed payment processing where permitted by law

If payment cannot be successfully processed after multiple attempts, your Subscription may be canceled, and your Account may be terminated.

Refund Limitations

Refunds are NOT available for:

• Subscription renewals beyond the first billing cycle
• Charges incurred more than 30 days prior to the refund request
• Accounts terminated for violation of these Terms
• Courses that have been completed and for which a Certificate has been issued
• Promotional or discounted subscriptions (unless otherwise specified in the promotion terms)
• Partial month refunds (subscriptions are billed monthly and refunds are not prorated)

Refund Processing

All approved refunds will be:

• Processed to the original payment method used for the purchase
• Completed within 10-15 business days, though your financial institution may require additional time to post the credit
• Issued in the original currency of the transaction
• Confirmed via email to your registered email address

We are not responsible for delays in refund processing caused by your financial institution or payment processor.

Chargebacks

If you initiate a chargeback or payment dispute with your financial institution:

• Your Account will be immediately suspended pending resolution
• You must cooperate with our investigation of the dispute
• If the chargeback is found to be unjustified, you will be responsible for the disputed amount plus any chargeback fees incurred
• Unjustified chargebacks may result in permanent termination of your Account
• You agree to contact us directly to resolve billing disputes before initiating a chargeback

No Refunds for Violation

No refunds will be issued if your Account is terminated due to violation of these Terms, including but not limited to account sharing, fraudulent activity, or abusive behavior.

INTELLECTUAL PROPERTY & CONTENT USAGE

Ownership of Platform and Content

All Content on the Platform, including but not limited to text, graphics, logos, images, videos, audio, software, course materials, assessments, and the compilation thereof (collectively, “Our Content”), is the exclusive property of MedSphere Academy or our licensors and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Trademarks

“MedSphere Academy,” the MedSphere Academy logo, and other marks used on the Platform are trademarks or registered trademarks of MedSphere Academy LTD. You may not use these marks without our prior written permission. All other trademarks, service marks, and trade names referenced on the Platform are the property of their respective owners.

Limited License to Users

Subject to your compliance with these Terms and maintenance of an active Subscription, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Access and view Course Content through the Platform for your personal, non-commercial educational use
• Download specifically designated materials (such as worksheets, templates, or reference guides) that are explicitly marked as downloadable
• Print reasonable portions of downloadable materials for your personal study purposes

This license does not include any right to:

• Copy, reproduce, distribute, or create derivative works from Course Content
• Publicly display, perform, or transmit Course Content
• Decompile, reverse engineer, or disassemble any software or technology used in the Platform
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Use automated systems (bots, scrapers, etc.) to access or download Content
• Frame or mirror any portion of the Platform

Restrictions on Content Use

You expressly agree NOT to:

• Record, screenshot, or capture video or audio Content from the Platform
• Share, distribute, or transmit Course Content to third parties
• Upload Course Content to file-sharing services, social media, or other platforms
• Use Course Content for commercial purposes or financial gain
• Incorporate Course Content into other educational programs or materials
• Translate, adapt, or modify Course Content without authorization
• Use Course Content in any manner that competes with MedSphere Academy

User-Generated Content

Certain features of the Platform may allow you to submit, post, or transmit content, including comments, questions, feedback, or project submissions (“User Content”). By submitting User Content, you:

• Retain ownership of your User Content
• Grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display your User Content in connection with operating and improving the Platform
• Represent and warrant that you own or have the necessary rights to submit the User Content
• Represent that your User Content does not violate any third-party rights or applicable laws
• Agree that we may use your User Content for promotional, marketing, or educational purposes

User Content Standards

All User Content must:

• Be accurate and not misleading
• Comply with applicable laws and regulations
• Respect the intellectual property rights of others
• Not contain confidential patient information or protected health information
• Not contain offensive, defamatory, or inappropriate material
• Not contain malware, viruses, or harmful code

We reserve the right to remove any User Content that violates these standards or these Terms, without notice.

Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas regarding the Platform or Courses (“Feedback”), you acknowledge and agree that:

• We may use such Feedback without any obligation to you
• Feedback is non-confidential and becomes our sole property
• We are not required to keep Feedback confidential or to compensate you for Feedback
• We may implement or not implement Feedback at our sole discretion

Copyright Infringement Claims

We respect the intellectual property rights of others and expect our users to do the same. If you believe that Content on the Platform infringes your copyright, please provide our designated copyright agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location on the Platform
• Your contact information (address, telephone number, email address)
• A statement that you have a good faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information provided is accurate and that you are authorized to act on behalf of the copyright owner

Copyright claims should be sent to: [Insert designated copyright agent contact information]

Repeat Infringer Policy

We maintain a policy of terminating, in appropriate circumstances, the Accounts of users who are repeat infringers of intellectual property rights.

Third-Party Content and Links

The Platform may contain links to third-party websites, resources, or services that are not owned or controlled by MedSphere Academy. We do not endorse or assume responsibility for any third-party content, and your use of third-party resources is at your own risk and subject to their terms and conditions.

USER CONDUCT & PROHIBITED ACTIVITIES

Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You are responsible for all activity that occurs under your Account.

Prohibited Conduct

You agree NOT to:

Account-Related Violations:

• Share your Account credentials or allow others to use your Account
• Create multiple Accounts to circumvent restrictions or fees
• Impersonate any person or entity or misrepresent your affiliation
• Provide false or misleading information during registration or use

Content-Related Violations:

• Copy, reproduce, distribute, or publicly display Course Content
• Record, download, or capture Content except as explicitly permitted
• Modify, adapt, or create derivative works from Platform Content
• Remove or alter proprietary notices or labels

Technical Violations:

• Use automated systems, bots, or scrapers to access the Platform
• Attempt to gain unauthorized access to any portion of the Platform
• Interfere with or disrupt the Platform’s operation or servers
• Introduce viruses, malware, or other harmful code
• Circumvent any security features or access controls
• Reverse engineer, decompile, or disassemble any Platform software

Commercial Violations:

• Use the Platform or Content for commercial purposes without authorization
• Resell, sublicense, or redistribute access to the Platform
• Use Content to create competing educational products or services
• Scrape or aggregate Content for commercial databases

Harmful Conduct:

• Harass, threaten, or abuse other users or our staff
• Post or transmit offensive, defamatory, or inappropriate content
• Violate the privacy rights of others
• Engage in fraudulent or deceptive practices
• Violate any applicable laws or regulations

Professional Conduct

As the Platform serves healthcare professionals and students, we expect all users to maintain professional standards of conduct. This includes:

• Respectful communication with other users and staff
• Appropriate use of discussion forums and community features
• Maintaining confidentiality of patient information (never share protected health information)
• Honest representation of credentials and professional status

Compliance with Laws

You agree to comply with all applicable local, national, and international laws and regulations in connection with your use of the Platform, including but not limited to:

• Data protection and privacy laws
• Export control laws
• Healthcare regulations
• Intellectual property laws
• Consumer protection laws

Monitoring and Enforcement

We reserve the right, but have no obligation, to:

• Monitor use of the Platform for compliance with these Terms
• Investigate suspected violations
• Remove or disable access to Content that violates these Terms
• Report suspected illegal activity to law enforcement
• Cooperate with legal authorities in investigations

Consequences of Violations

Violation of these Terms may result in:

• Warning or notice of violation
• Temporary suspension of Account access
• Permanent termination of Account without refund
• Legal action to recover damages
• Reporting to appropriate authorities

The specific consequence will depend on the nature and severity of the violation, as determined in our sole discretion.

No Liability for User Conduct

We are not responsible for the conduct of any user or for any User Content posted on the Platform. You use the Platform at your own risk and agree to exercise caution in all interactions with other users.

PLATFORM AVAILABILITY & TECHNICAL REQUIREMENTS

Service Level Commitment

We strive to maintain high availability of the Platform and commit to a 99.5% uptime Service Level Agreement (SLA), calculated on a monthly basis. This commitment excludes:

• Scheduled maintenance windows (announced at least 48 hours in advance)
• Emergency maintenance required for security or critical issues
• Downtime caused by factors beyond our reasonable control (force majeure events)
• Issues arising from your internet connection, device, or local infrastructure
• Third-party service failures (payment processors, content delivery networks, etc.)

Scheduled Maintenance

We perform regular maintenance to ensure optimal Platform performance and security. Scheduled maintenance:

• Will be announced at least 48 hours in advance via email and Platform notifications
• Will typically be conducted during off-peak hours to minimize disruption
• May temporarily limit or prevent access to certain Platform features
• Does not entitle you to refunds or service credits

Emergency Maintenance

In the event of security vulnerabilities, critical bugs, or other urgent issues, we may perform emergency maintenance without advance notice. We will make reasonable efforts to:

• Minimize the duration of emergency maintenance
• Communicate the issue and expected resolution time as soon as practicable
• Restore full service as quickly as possible

Technical Requirements

To access and use the Platform effectively, you must have:

Internet Connection:

• Broadband internet connection with minimum speed of 5 Mbps (10 Mbps recommended for optimal video streaming)
• Stable connection for uninterrupted video playback

Supported Devices:

• Desktop or laptop computer (Windows 10+, macOS 10.14+, or Linux)
• Tablet (iOS 13+, Android 8+)
• Smartphone (iOS 13+, Android 8+)

Supported Browsers:

• Google Chrome (latest two versions)
• Mozilla Firefox (latest two versions)
• Safari (latest two versions)
• Microsoft Edge (latest two versions)

Additional Requirements:

• JavaScript enabled
• Cookies enabled
• Modern HTML5-compatible browser
• Audio output capability
• Sufficient screen resolution (minimum 1024×768, 1920×1080 recommended)

Your Responsibility for Technical Requirements

You are solely responsible for:

• Obtaining and maintaining compatible devices and internet connectivity
• Ensuring your equipment meets the technical requirements
• Costs associated with internet access and data usage
• Updating your browser and operating system as needed
• Troubleshooting issues with your local equipment or connection

We do not provide technical support for your personal devices, internet service, or local network configuration.

Platform Modifications

We continuously improve the Platform and may:

• Update, modify, or enhance features and functionality
• Change technical requirements or supported platforms
• Discontinue support for outdated browsers or operating systems
• Implement new technologies or architectures

We will provide reasonable notice of changes that materially affect your ability to access the Platform.

Third-Party Services

The Platform relies on certain third-party services, including:

• Content delivery networks (CDNs)
• Cloud hosting providers
• Payment processors
• Analytics services
• Email delivery services

While we select reliable third-party providers, we cannot guarantee their availability or performance. Disruptions to third-party services may affect Platform functionality.

Geographic Restrictions

While the Platform is generally available worldwide, certain features or Content may be restricted in specific jurisdictions due to:

• Legal or regulatory requirements
• Licensing restrictions
• Technical limitations
• Business decisions

We reserve the right to limit access to the Platform or specific features based on geographic location.

No Guarantee of Uninterrupted Service

While we strive for high availability, we cannot guarantee that the Platform will be available at all times or that access will be uninterrupted, timely, secure, or error-free. You acknowledge that:

• Internet-based services are subject to inherent limitations and delays
• Your access may be affected by factors beyond our control
• Temporary unavailability does not constitute a breach of these Terms
• We are not liable for any loss or damage resulting from Platform unavailability except as expressly provided in Section 12

CERTIFICATES & CREDENTIALS

Certificate Issuance

Upon successful completion of a Course, including all required assessments and projects, you will receive a digital Certificate of Completion. Certificates are issued automatically upon meeting completion requirements and are available for download through your Account dashboard.

Certificate Requirements

To earn a Certificate, you must:

• Maintain an active Subscription throughout the Course duration
• Complete all required video lessons and modules
• Pass all quizzes with a minimum score of 70% (or as specified for the Course)
• Successfully complete and submit the capstone project
• Complete the Course within the access period of your Subscription
• Comply with all Terms and academic integrity standards

Certificate Content

Each Certificate includes:

• Your full name as registered in your Account
• Course title and description
• Date of completion
• MedSphere Academy branding and signature
• Statement of completion (not accreditation or licensure)

Nature of Certificates

IMPORTANT DISCLAIMER: Certificates issued by MedSphere Academy:

• Are certificates of completion, NOT professional certifications, licenses, or accreditations
• Do not qualify you to practice medicine, provide clinical care, or perform regulated healthcare activities
• Do not replace formal education, training, or certification required for healthcare professions
• Are not endorsed by or affiliated with any professional licensing board or regulatory body
• Are educational credentials demonstrating completion of course material only

No Accreditation Claims

MedSphere Academy Courses are not accredited by any professional accreditation body unless explicitly stated. You may not represent or imply that:

• Courses are accredited by medical, nursing, or other professional boards
• Certificates qualify you for professional licensure or certification
• Completion of Courses meets continuing education requirements (unless explicitly stated)
• Certificates are equivalent to formal academic degrees or credentials

Continuing Education Credits

Unless explicitly stated for a specific Course, our Certificates do not provide continuing education credits (CEUs, CMEs, or similar) recognized by professional licensing boards. If a Course offers continuing education credits, specific terms and conditions will be provided separately.

Certificate Revocation

We reserve the right to revoke a Certificate if:

• It was obtained through fraudulent means or cheating
• You violated academic integrity policies
• You violated these Terms during or after Course completion
• Errors in issuance are discovered
• Required assessments or projects are found to be plagiarized or improperly completed

Revoked Certificates will be removed from our verification system, and you will be notified of the revocation.

Certificate Replacement

If you need a replacement Certificate due to:

• Name change (legal documentation required)
• Loss of original Certificate
• Technical issues with download

You may request a replacement through your Account dashboard or by contacting support. Replacement Certificates may be subject to a reasonable administrative fee.

Use of Certificates

You may:

• Include the Certificate in your professional portfolio or resume
• Share the Certificate with employers, educational institutions, or professional networks
• Display the Certificate on professional networking sites (LinkedIn, etc.)
• Reference Course completion in professional contexts

You may NOT:

• Alter, modify, or falsify Certificate content
• Misrepresent the nature or scope of the Certificate
• Use the Certificate to imply professional licensure or accreditation
• Transfer the Certificate to another person

DATA PRIVACY & SECURITY

Privacy Policy

Your privacy is important to us. Our collection, use, and protection of your Personal Data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to our data practices as described in the Privacy Policy.

Data We Collect

We collect various types of information in connection with your use of the Platform, including:

Account Information:

• Name, email address, password
• Country of residence, professional information
• Payment information (processed by third-party payment processors)

Usage Data:

• Course progress and completion status
• Quiz and assessment results
• Time spent on lessons and modules
• Device and browser information
• IP address and location data

Communications:

• Support inquiries and correspondence
• Feedback and survey responses
• User Content submitted through the Platform

How We Use Your Data

We use your Personal Data to:

• Provide, maintain, and improve the Platform and Courses
• Process payments and manage Subscriptions
• Issue Certificates and verify completion
• Communicate with you about your Account and our services
• Provide customer support
• Send educational content, updates, and promotional materials (with your consent)
• Analyze usage patterns and improve user experience
• Comply with legal obligations
• Prevent fraud and ensure Platform security

Data Sharing and Disclosure

We do not sell your Personal Data to third parties. We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, hosting, analytics) under strict confidentiality obligations

Legal Requirements: When required by law, regulation, legal process, or governmental request

Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections

With Your Consent: When you explicitly authorize us to share your information

Data Security Measures

We implement industry-standard security measures to protect your Personal Data, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Incident response procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.

Data Retention

We retain your Personal Data for as long as necessary to:

• Maintain your Account and provide services
• Comply with legal obligations (tax, accounting, regulatory requirements)
• Resolve disputes and enforce our agreements
• Maintain Certificate verification records

Upon Account termination, we will delete or anonymize your Personal Data in accordance with our data retention policy and applicable laws, except where retention is required for legal or legitimate business purposes.

Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Data, including:

Right to Access: Request a copy of the Personal Data we hold about you

Right to Rectification: Request correction of inaccurate or incomplete data

Right to Erasure: Request deletion of your Personal Data (subject to legal retention requirements)

Right to Restriction: Request limitation of processing of your data

Right to Data Portability: Request transfer of your data to another service provider

Right to Object: Object to certain types of processing

Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, contact us using the information provided in Section 19. We will respond to requests within the timeframes required by applicable law.

GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with the General Data Protection Regulation (GDPR) and equivalent laws. Our legal bases for processing your Personal Data include:

• Contract Performance: Processing necessary to provide services under these Terms
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligation: Processing required by law
• Consent: Where you have provided explicit consent

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your data protection rights.

International Data Transfers

MedSphere Academy operates globally, and your Personal Data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection
• Other legally recognized transfer mechanisms

Children’s Privacy

The Platform is not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect Personal Data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Platform. Our Cookie Policy, available on our website, provides detailed information about:

• Types of cookies we use
• Purposes of cookies
• How to manage cookie preferences
• Third-party cookies

By using the Platform, you consent to our use of cookies in accordance with our Cookie Policy.

Marketing Communications

With your consent, we may send you marketing communications about new courses, features, promotions, and educational content. You may opt out of marketing communications at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Adjusting your communication preferences in your Account settings
• Contacting us directly

Opting out of marketing communications does not affect transactional emails related to your Account, Subscription, or use of the Platform.

Data Breach Notification

In the event of a data breach that affects your Personal Data, we will:

• Investigate the breach and assess its scope and impact
• Take immediate steps to contain and remediate the breach
• Notify affected users without undue delay where required by law
• Notify relevant data protection authorities as required
• Provide information about the breach and steps you can take to protect yourself

LIMITATION OF LIABILITY & DISCLAIMERS

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM, COURSES, CONTENT, AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

MEDSPHERE ACADEMY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES REGARDING ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE PLATFORM
• WARRANTIES REGARDING THE QUALITY OF ANY COURSES, CONTENT, OR SERVICES

Educational Content Disclaimer

THE COURSES AND CONTENT ARE PROVIDED FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY AND ARE NOT INTENDED TO:

• Provide medical, clinical, or professional advice
• Replace formal medical education or training
• Serve as a substitute for professional judgment in clinical practice
• Constitute legal, regulatory, or compliance advice
• Create a professional relationship between you and MedSphere Academy

YOU ACKNOWLEDGE THAT:

• Course Content may not reflect the most current research, regulations, or best practices
• Medical knowledge and healthcare regulations evolve continuously
• You should always consult current authoritative sources and qualified professionals
• You are solely responsible for how you apply knowledge gained from Courses
• MedSphere Academy is not responsible for any decisions or actions you take based on Course Content

No Professional Advice

NOTHING IN THE COURSES OR PLATFORM CONSTITUTES PROFESSIONAL ADVICE. YOU SHOULD NOT RELY ON COURSE CONTENT AS THE SOLE BASIS FOR PROFESSIONAL DECISIONS. ALWAYS:

• Consult with qualified professionals regarding specific situations
• Verify information with current authoritative sources
• Comply with applicable laws, regulations, and professional standards
• Exercise independent professional judgment

Third-Party Content and Links

THE PLATFORM MAY CONTAIN LINKS TO THIRD-PARTY WEBSITES, RESOURCES, OR SERVICES. MEDSPHERE ACADEMY:

• Does not endorse or assume responsibility for third-party content
• Makes no warranties regarding third-party websites or services
• Is not liable for any loss or damage resulting from your use of third-party resources
• Does not control or monitor third-party content

YOUR USE OF THIRD-PARTY RESOURCES IS AT YOUR OWN RISK AND SUBJECT TO THEIR TERMS AND CONDITIONS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MEDSPHERE ACADEMY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR:

Indirect, Incidental, or Consequential Damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Loss of goodwill or reputation
• Cost of substitute services
• Personal or professional injury
• Emotional distress

Direct Damages exceeding the amount you paid to MedSphere Academy in the 12 months preceding the event giving rise to liability (or $100 USD if no payments were made)

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND WHETHER OR NOT MEDSPHERE ACADEMY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Specific Limitations

MEDSPHERE ACADEMY IS NOT LIABLE FOR:

• Errors, mistakes, or inaccuracies in Course Content
• Personal injury or property damage resulting from your use of the Platform
• Unauthorized access to or alteration of your data or Account
• Interruption or cessation of service
• Bugs, viruses, or harmful code transmitted through the Platform
• Loss or damage resulting from your reliance on Course Content
• Actions or omissions of third-party service providers
• Your violation of these Terms or applicable laws
• Consequences of decisions or actions you take based on Course Content

Professional Liability Disclaimer

MEDSPHERE ACADEMY IS NOT RESPONSIBLE FOR:

• Professional decisions or actions you take based on Course Content
• Outcomes of applying Course knowledge in professional practice
• Compliance with professional standards or regulations in your jurisdiction
• Maintaining your professional licenses, certifications, or credentials
• Consequences of using Course Content in patient care or clinical settings

YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR YOUR PROFESSIONAL CONDUCT AND DECISIONS.

Force Majeure

MedSphere Academy shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, storms, etc.)
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or public health emergencies
• Labor disputes or strikes
• Internet or telecommunications failures
• Power outages or infrastructure failures
• Cyberattacks or security incidents

Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions:

• The above limitations may not apply to you in whole or in part
• Our liability will be limited to the maximum extent permitted by applicable law
• You may have additional rights that cannot be waived or limited by these Terms

Basis of the Bargain

YOU ACKNOWLEDGE THAT THE DISCLAIMERS AND LIMITATIONS IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND MEDSPHERE ACADEMY. THE PLATFORM AND COURSES WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

Indemnification

You agree to indemnify, defend, and hold harmless MedSphere Academy, its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use or misuse of the Platform or Courses
• Your violation of these Terms
• Your violation of any rights of third parties
• Your violation of applicable laws or regulations
• Your User Content or any content you submit
• Professional decisions or actions you take based on Course Content
• Any negligent or wrongful conduct by you

This indemnification obligation survives termination of these Terms and your use of the Platform.

SUPPORT & DISPUTE RESOLUTION

Customer Support

We are committed to providing quality customer support to help you get the most from the Platform. Our support services include:

Support Channels:

• Email support: support@medsphere-academy.com
• Help center and knowledge base: Available through the Platform
• Contact form: Available on our website
• Live chat: Available during business hours (where applicable)

Support Hours:

• Email support: 24/7 submission, responses within 24-48 hours
• Emergency technical issues: Expedited response for critical Platform outages

Response Times

We strive to respond to support inquiries within the following timeframes:

• General inquiries: 24-48 hours
• Technical issues: 24-48 hours
• Billing questions: 24-48 hours
• Critical Platform outages: 4-8 hours
• Account security issues: 12-24 hours

Response times are measured in business hours and may be longer during weekends, holidays, or periods of high volume.

Support Scope

Our support team can assist with:

• Account setup and management
• Subscription and billing questions
• Technical issues with Platform access
• Course navigation and features
• Certificate issuance and verification
• General questions about Courses

We cannot provide:

• Technical support for your personal devices or internet connection
• Professional advice or consultation on course topics
• Assistance with completing assessments or projects
• Guarantees of specific learning outcomes
• Support for third-party services or websites

Language Support

Support is primarily provided in English. We also offer Arabic support for users in Egypt and Saudi Arabia, subject to availability. Response times for non-English support may be longer.

CHANGES TO TERMS

Right to Modify

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Changes may be made to:

• Reflect changes in our services or business practices
• Comply with legal or regulatory requirements
• Address security or technical issues
• Improve clarity or user experience
• Respond to user feedback

Notice of Changes

We will provide notice of material changes to these Terms by:

• Sending an email to your registered email address at least 30 days before the effective date
• Posting a prominent notice on the Platform
• Updating the “Last Updated” date at the top of these Terms
• Requiring you to accept the updated Terms upon your next login (for significant changes)

Types of Changes

Material Changes: Changes that significantly affect your rights or obligations, such as:

• Changes to pricing or billing terms
• Changes to refund policies
• Changes to dispute resolution procedures
• Changes to limitation of liability
• Changes to intellectual property rights

Material changes will be communicated at least 30 days in advance.

Non-Material Changes: Minor changes such as:

• Clarifications or corrections
• Updates to contact information
• Administrative or procedural changes
• Changes that benefit users

Non-material changes may be implemented with shorter notice or without specific notification.

Acceptance of Changes

By continuing to use the Platform after the effective date of revised Terms, you accept and agree to be bound by the updated Terms. If you do not agree to the changes:

• You must discontinue use of the Platform
• You may cancel your Subscription before the effective date of the changes
• Cancellation will be effective at the end of your current billing cycle
• You will not be charged for subsequent billing cycles after cancellation

Effect on Existing Subscriptions

Changes to these Terms will apply to:

• All new Subscriptions entered into after the effective date
• Existing Subscriptions upon their next renewal after the effective date
• Immediate use of the Platform after the effective date

If you do not agree to changes affecting your existing Subscription, you must cancel before your next renewal date.

Version History

We maintain a version history of these Terms, which is available upon request. You may contact us to request previous versions of the Terms.

COMPLIANCE & REGULATORY NOTICES

General Compliance

MedSphere Academy is committed to operating in compliance with all applicable laws and regulations in the jurisdictions where we offer services. We continuously monitor legal and regulatory developments and update our practices accordingly.

Educational Services Disclaimer

MedSphere Academy provides educational services only. We are not:

• A medical school or accredited educational institution
• A healthcare provider or medical practice
• A professional licensing or certification body
• A continuing education accreditation organization (unless explicitly stated)

Our Courses do not replace formal education, training, or certification required for healthcare professions.

Not Medical Advice

IMPORTANT: The Platform and Courses do not provide medical advice, diagnosis, or treatment. The Content is for educational purposes only and should not be used:

• As a substitute for professional medical advice
• To diagnose or treat medical conditions
• To make clinical decisions affecting patient care
• As the sole basis for professional practice

Always consult qualified healthcare professionals for medical advice and clinical decision-making.

Professional Responsibility

Healthcare professionals using the Platform remain solely responsible for:

• Maintaining their professional licenses and certifications
• Complying with professional standards and regulations in their jurisdiction
• Exercising independent professional judgment
• Staying current with developments in their field
• Verifying information before applying it in practice

MedSphere Academy does not assume any responsibility for your professional conduct or decisions.

Continuing Education Credits

Unless explicitly stated for a specific Course, our Certificates do not provide continuing education credits (CEUs, CMEs, CNEs, or similar) recognized by professional licensing boards or accreditation bodies.

If a Course offers continuing education credits:

• Specific accreditation information will be clearly stated
• Additional terms and conditions will apply
• You are responsible for verifying acceptance by your licensing board
• Credits may not be recognized in all jurisdictions

Export Control and Sanctions Compliance

The Platform and Content may be subject to export control laws and regulations. You agree to comply with all applicable export control laws and not to:

• Access or use the Platform from countries subject to comprehensive sanctions
• Export, re-export, or transfer Platform technology or Content in violation of export laws
• Provide access to the Platform to individuals or entities on restricted party lists

We reserve the right to restrict access from sanctioned countries or to sanctioned individuals.

Anti-Money Laundering and Counter-Terrorism

We comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) laws. We reserve the right to:

• Verify your identity and payment information
• Monitor transactions for suspicious activity
• Report suspicious activity to relevant authorities
• Refuse service or terminate Accounts based on AML/CTF concerns

Consumer Protection

We are committed to fair and transparent business practices in compliance with consumer protection laws. This includes:

• Clear disclosure of pricing and billing terms
• Transparent refund and cancellation policies
• Honest advertising and marketing
• Protection of consumer data and privacy
• Accessible customer support

Accessibility

We strive to make the Platform accessible to users with disabilities in compliance with applicable accessibility standards, including:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Americans with Disabilities Act (ADA) where applicable
• European Accessibility Act where applicable

If you encounter accessibility barriers, please contact us so we can work to address them.

Age Restrictions

The Platform is intended for users who are at least 18 years of age or the age of majority in their jurisdiction. Users between 13 and 18 may use the Platform only under parental supervision. We do not knowingly collect data from children under 13.

Professional Licensing Disclaimer

Completion of our Courses does not:

• Qualify you for professional licensure or certification
• Meet requirements for professional license renewal (unless explicitly stated)
• Replace formal education or training required for healthcare professions
• Constitute endorsement by any professional licensing board

You are responsible for understanding and meeting the licensing requirements in your jurisdiction.

Regulatory Changes

Healthcare regulations and educational standards evolve continuously. While we make reasonable efforts to keep Course Content current:

• Content may not reflect the most recent regulatory changes
• You are responsible for staying informed of current regulations in your jurisdiction
• We are not liable for consequences of relying on outdated regulatory information

Reporting Violations

If you become aware of any violations of these Terms or applicable laws by other users, please report them to us immediately. We take all reports seriously and will investigate appropriately.

TERMINATION & SUSPENSION

Termination by You

You may terminate your Account and cancel your Subscription at any time by:

• Accessing your Account settings and selecting the cancellation option
• Contacting our support team with a cancellation request
• Following the cancellation instructions provided in your Account dashboard

Cancellation will be effective at the end of your current billing cycle. You will continue to have access to the Platform until the end of the paid period.

Effect of Cancellation

Upon cancellation:

• You will not be charged for subsequent billing cycles
• Your access to the Platform will continue until the end of your current billing period
• You will lose access to all Course Content at the end of the billing period
• Your Account data will be retained in accordance with our data retention policy
• Certificates already earned will remain valid and accessible for download
• No refunds will be provided for the remaining portion of your current billing cycle (except as provided in Section 6)

Termination by MedSphere Academy

We reserve the right to suspend or terminate your Account and access to the Platform at any time, with or without notice, for:

Violation of Terms: Including but not limited to:

• Account sharing or unauthorized access
• Fraudulent activity or payment disputes
• Intellectual property violations
• Prohibited conduct or activities
• Providing false or misleading information

Non-Payment:

• Failed payment processing after multiple attempts
• Chargebacks or payment disputes
• Outstanding amounts owed

Legal or Regulatory Reasons:

• Compliance with legal obligations or court orders
• Sanctions or export control restrictions
• Regulatory requirements

Business Reasons:

• Discontinuation of services in certain jurisdictions
• Suspected security threats or vulnerabilities
• Protection of our rights or interests

Immediate Termination

We may immediately terminate your Account without notice for:

• Serious violations of these Terms
• Fraudulent or illegal activity
• Security threats to the Platform or other users
• Court orders or legal requirements
• Repeated violations after warnings

Effect of Termination by MedSphere Academy

Upon termination by us:

• Your access to the Platform will be immediately revoked
• You will not be entitled to refunds except as required by